Shipping. Orders ship within the United States by USPS, UPS or FedEx, whichever is best for your package, for a flat $6.95. Orders of $40 or more ship free. Most orders leave us within 2–5 business days.

Free local pickup. In the Pleasant Grove and Birmingham area, choose Local Pickup at checkout. We’ll text you when your order is ready, with the pickup spot and times. Orders are held for 7 days.

Holiday orders. Order by November 20 for pickup or delivery by December 12.

Returns. Due to the personal care nature of our products, we can’t accept returns of opened or used items. If you receive a damaged, defective or incorrect product, email hello@shesheskin.com within 7 days of delivery with a photo and your order details. Approved refunds or replacements are processed within 5–7 business days. Shipping costs are non-refundable unless the return is due to our error.

Lost or damaged in transit. Once your order is with the carrier, delivery is in the carrier’s hands. If your package is lost or damaged in transit, contact us and we’ll do our best to assist.